Frequently Asked Quentions
Track & Shipping
Following are the shipping methods available:
- China Post Air Parcel
- China Post Registered Air Mail
- China Post Ordinary Small Packet Plus
- HongKong Post Air Parcel
- Singapore Post
- DHL Global Mail and S.F. Express
- HongKong Post Air Mail
- Russian Air
- Special Line-YW
- Swiss Post
- Sweden Post
It will take atleast 2 weeks to get your package or sometimes it can take longer due to the pandemic
It is not necessary to create an account to shop with us, there are a few benefits you will receive if you do! Save your address to make future shopping trips even easier and manage your account details with ease and confidence, including address book and email preferences.
Once an order has been finalised and placed, it is not possible to add any items to this particular order. However, thanks to our FREE shipping over $200, it is very easy to just go ahead and place another order for the extra piece/s you want! Any further questions please contact us at [email protected]
Once we have received your item, and your return has been approved we will process your refund onto the payment method in which you used to purchase. Please allow 5 – 10 days for your refund to return to your account.
Unfortunately, cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also cannot mark any international order as a ‘gift’, due to law prohibitions.